Frequently Asked Questions

Do you have a question about ordering, delivery, or returns? Below you'll find the most important information about shopping at Mireloé.

About Mireloé

What does Mireloé sell?

Mireloé sells carefully selected home accessories for a warm, stylish, and inviting interior. We also have a kids' line, an 'on the go' line, and a pet line.

For each product, you'll find information about its color, dimensions, materials, and usage, among other details.

Can colors and materials differ?

We strive to photograph our products as clearly and true to life as possible.

Colors may appear slightly different on a screen. Handcrafted products or those made from natural materials may have minor differences in color, shape, and texture. This can make each item unique.

Ordering and Payment

How do I place an order?

Choose the desired product and add it to your shopping cart. Check your order, then fill in your details to securely complete your purchase.

After completing your order, you will receive a confirmation by email.

What payment methods can I use?

During checkout, you will see which payment methods are available. You can choose the payment method that best suits you.

Can I still change or cancel my order?

Please contact us as soon as possible if you wish to change or cancel an order.

If your order has not yet been processed or shipped, we will try to implement your change. Once an order has been shipped, we can no longer modify it.

Shipping and Delivery

What is the delivery time?

We aim to process and ship orders within 1 to 2 business days.

During holidays or busy periods, shipping may take slightly longer.

What are the shipping costs?

Shipping costs are clearly displayed in your shopping cart and during checkout, before you finalize your order.

What should I do if my order doesn't arrive?

First, check the shipping information you received by email.

Is the delivery taking longer than expected? Please contact us at mireloe@outlook.com. Include your name and order number so we can check on your order.

Returns

Can I return my order?

Yes. After receiving your order, you have a 14-day cooling-off period. Within this period, you can inform us that you wish to return your purchase.

Register your return via mireloe@outlook.com and state your name and order number. After registering your return, you have another 14 days to send the product back.

What conditions must my return meet?

For a full refund, the product must be returned complete, clean, and undamaged.

You may carefully remove the product from its packaging and inspect it to determine if it meets your expectations. The product must not have been actually used.

Tableware, teapots, cups, and other items for eating or drinking must not have come into contact with food or beverages.

If possible, return the product in its original packaging and pack it securely to prevent damage during return shipping.

If the product is returned used, dirty, damaged, or incomplete, we may deduct the resulting depreciation from the refund amount.

Who pays for return shipping?

The cost of returning a product is borne by the customer.

Have you received a wrong or damaged product? Please contact us first. In that case, the return costs will not be your responsibility.

Keep the shipping receipt until your return has been fully processed.

When will I receive my refund?

After you notify us of your return, we will refund the amount due within 14 days at the latest.

We may withhold the refund until we have received the product or until you have provided proof that the product has been returned.

When returning the entire order, you will also receive a refund for the cost of standard shipping to you. The costs of the return shipment are at your own expense.

The refund will be processed using the same payment method you used to pay for the order.

Problems with an order

My order arrived damaged. What should I do?

That's certainly not supposed to happen. Please contact us as soon as possible at mireloe@outlook.com

Please include the following:

• your name and order number;

• a photo of the damaged product;

• a photo of the packaging;

• a photo of the shipping label.

We will then work with you to find the best solution.

I received an incorrect or incomplete product. What now?

Please contact us at mireloe@outlook.com and provide your name, order number, and specify which product was delivered incorrectly or is missing.

We will ensure that the problem is resolved as quickly as possible.

Warranty and Complaints

Do I have a warranty on my purchase?

All products are covered by the statutory warranty. This means that a product should perform as expected under normal use.

If a product is damaged, defective, or breaks unexpectedly quickly, please contact us. Provide your order number and, if possible, include some clear photos.

How can I submit a complaint?

You can send your complaint to mireloe@outlook.com. For complaints about an order, always include your name and order number.

We aim to respond to your message within 2 business days and are happy to work with you to find a suitable solution.

Contact

How can I contact you?

You can reach Mireloé via:

Email: mireloe@outlook.com
Contact form: via the contact page on our website

For questions about an order, always include your order number. This way, we can help you faster.